60-day return window
You have sixty days from the day your order is delivered to return any unused item for a full refund. That's a fortnight longer than the law requires, and it covers everything from a single replacement glass to a pair of complete wing mirror units.
The clock starts the day the parcel is signed for or, if it was left in a safe place, the date Royal Mail records the delivery. We use that date as the reference point on every return — there's no need to chase tracking numbers yourself.
If you're cutting it fine, drop us a quick note before the sixtieth day and we'll honour the window even if the parcel arrives back with us a few days later.
Eligibility
Almost everything we sell is returnable. To keep refunds quick we ask that returns meet a short list of conditions:
What can be returned
- Unused mirror glass, complete mirror units, indicators, covers and backing plates still in their original packaging
- Items where the protective film on the glass has not been peeled and the adhesive backing strip has not been removed
- Heated glass that has not yet been wired into the vehicle's loom
- Anything that arrived faulty, damaged in transit or different from what you ordered — these are always eligible, even past the sixty-day window
What cannot be returned
- Glass where the adhesive tape backing has been peeled or the unit has been bonded to a vehicle
- Special-order items sourced specifically for your registration
- Mirrors that have been painted, modified or fitted with non-original accessories
If you're unsure whether your item qualifies, send us a photo before posting it back and we'll confirm in writing the same working day.
How to start a return
The whole process takes about three minutes and can be done entirely online — no phone queues, no printed forms unless you want one.
- Email returns@oemquality-wingmirrors.co.uk with your order number (it begins OQW- and is on the despatch email) and the part you'd like to send back.
- Within one working hour you'll receive a prepaid Royal Mail Tracked 48 return label by email. Print it, or save the QR code and have it scanned at any Royal Mail Customer Service Point or Post Office counter.
- Repack the item using the original packaging where possible.
- Drop the parcel at any postbox, Post Office or Royal Mail collection point. You'll get a receipt with a tracking number.
- We'll email to confirm the moment your parcel arrives back at our Birmingham warehouse.
Refund timeline & method
Refunds are issued back to the original payment method — there are no store credits or vouchers unless you specifically ask for one. The timeline from us receiving the parcel to the money landing in your account looks like this:
- Day 0: Parcel arrives at our warehouse, automated email sent to confirm.
- Day 1–2: Quick inspection (usually same day) and the refund is initiated on our payment platform.
- Day 3–10: Card refunds normally appear within three to five working days. PayPal refunds land within two working days.
We commit to issuing every refund within fourteen days of receipt, well inside the legal deadline.
Want an exchange instead?
Happy to swap your item for a different fitting side, glass type or vehicle reference. Send the original back using the prepaid label and we'll despatch the replacement as soon as the inspection clears — no second postage charge.
Faulty or damaged items
Despite our best efforts, occasionally a parcel takes a knock in transit or a heating element fails on first use. We treat both as a priority and aim to resolve them before you've even sent the original back.
Email us photos within 48 hours and we'll send the replacement before yours has even left.
Send the photos to returns@oemquality-wingmirrors.co.uk showing the damage clearly, the outer packaging, and the label on the box.
Warranty claims
Every product we sell carries a minimum two-year manufacturer warranty, with most complete mirror units backed by three years and our premium heated glass by five. The warranty period starts on the date of despatch shown on your order confirmation.
Warranty claims follow the same email route as a standard return. We'll ask for:
- Your order number and registration plate of the vehicle the part was fitted to
- A short description of the fault and when it first appeared
- Two or three photos showing the issue
If the claim is straightforward, the replacement ships the same working day.
Get in touch
Still stuck or want to talk it through with a person? Our customer-service team is based in Birmingham and answers every email and call themselves.